Frequently Asked Questions

Everything you need to know about our science-led skincare.

When will my order be shipped?

Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number to monitor your delivery.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you experience an adverse reaction, please contact our customer care team for assistance.

Are Medik8 products cruelty-free?

Yes, we are 100% cruelty-free. We do not test our products or ingredients on animals, nor do we ask others to do so on our behalf.

How should I store my Vitamin C and Retinol serums?

To maintain potency, store your serums in a cool, dark place away from direct sunlight. Ensure the lid is tightly sealed after every use to prevent oxidation.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Afterpay.

Are your products safe to use during pregnancy?

While most of our products are safe, we recommend avoiding high-strength Vitamin A (Retinol) during pregnancy. Please consult with your doctor before starting a new regimen.