Returns & Exchanges

At Medik8, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, you can return your products within 30 days of receipt for a full refund or exchange.

1

Initiate Your Return

Contact our Customer Care team with your order number and the reason for your return to receive a unique Return Authorization number.

2

Prepare Your Package

Ensure the products are securely packed in their original packaging; for hygiene reasons, items must be unopened and in a resaleable condition.

3

Ship to Medik8

Affix the provided return label to your parcel and drop it off at your nearest authorized postal carrier point.

4

Receive Your Refund

Once our quality control team inspects and approves your return, your refund will be processed to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing